To process and deliver your orders, assess and manage trade account applications, provide customer service and warranty support, send order updates, comply with our legal and tax obligations, and — where you have opted in — send you product news and offers.

We only send marketing emails to people who have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us.

We share only what is necessary, with:
• freight carriers, to deliver your order
• our payment provider, to process payment
• our IT and website service providers, under confidentiality obligations
• manufacturers and suppliers, where needed to fulfil an order or process a warranty claim
• credit reporting bodies and trade references, where you have applied for a credit account
• debt recovery agents, where an account is in default
• government agencies, where required by law
We do not sell your personal information.
Some of our service providers store or process information outside Australia, including in New Zealand, the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

This website uses cookies to keep your cart working, remember your preferences, and understand how the site is used. We use Google Analytics. You can manage or disable cookies through the consent options on this website or in your browser settings, though parts of the site may not function correctly with cookies disabled.

We use SSL encryption on this website and take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. Where a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

You can request access to the personal information we hold about you, or ask us to correct it, by calling 1300 850 824 or emailing [email protected]. We will respond within a reasonable period.

If you believe we have breached your privacy, contact us first and we will investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated: Aug 2026

Call 1300 850 824, use the web chat during business hours, or email [email protected]. We’re available 8:00am–5:00pm weekdays.