Please check your order on arrival against the delivery documentation.
Report any shortage, visible damage, or item that doesn’t match your order within 7 days of delivery. This lets us replace it quickly and lodge a claim with the carrier while their claim window is still open. Contact us on 1300 850 824 or [email protected] with your order number and, where possible, photographs.
We cover return freight on these, and will provide a replacement or a full refund.

Some faults only become apparent in use. If a product fails, wears out prematurely, or doesn’t perform as it should, contact us with your order number and a description of the problem — there is no fixed cut-off for reporting a genuine fault, and your rights under the Australian Consumer Law apply for whatever period is reasonable given the nature of the product and how it has been used.
We will assess the item, and where a fault is confirmed we will arrange and pay for return freight and provide a repair, replacement or refund. Where the manufacturer’s warranty applies, we will help you make the claim.
We can’t help with damage caused by misuse, by using a product for something it wasn’t designed for, by failure to follow the manufacturer’s instructions, by improper storage or maintenance, or by ordinary wear and tear.

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unworn and unwashed, in its original undamaged packaging with all tags and labels attached, and is not a hygiene-sensitive item (see below).
Return freight on change-of-mind returns is at your expense. Where free shipping was applied to the original order, our actual outbound freight cost may be deducted from your refund.
A restocking fee of 10% applies to change-of-mind returns.

For health, safety and compliance reasons we cannot accept change-of-mind returns on:
• opened packs of disposable gloves, respiratory protection, earplugs or other single-use PPE
• food-handling and medical disposables where the packaging has been opened
• first aid consumables
• items that have been cut, altered, printed, embroidered or made to order
• special-order items brought in specifically for you
None of this affects your rights where an item is faulty.

If you need to cancel, contact us as soon as possible on 1300 850 824. We can usually cancel an order at no cost if it hasn’t yet been dispatched. Orders for made-to-order, special-order or non-stocklist items cannot be cancelled once we have placed the order with our supplier.

We are a family business and we would rather sort a problem out than stand on a technicality. If your situation falls outside the timeframes above, contact us and we will assess it on its merits.

Contact us before sending anything back, so we can issue a return authorisation number. Returns sent without authorisation may be delayed or unable to be processed. Authorised returns must be sent to the address provided using a tracked freight service.

Goods must be returned in as close to the condition in which they were delivered as possible, and adequately packaged to survive the return journey.

Approved refunds are processed to your original payment method within 5 business days of us receiving and inspecting the returned goods. Your bank may take a further few days to show the funds. Trade account customers are credited against their account.

Products are covered by their manufacturer’s warranty where one applies, and we will assist you in making a warranty claim. Warranty does not cover normal wear and tear, misuse, or damage arising from use outside the product’s intended purpose.

Call 1300 850 824, use the web chat during business hours, or email [email protected]. We’re available 8:00am–5:00pm weekdays.