• Orders over $275 including GST: free shipping within Australia. Free shipping is selectable at checkout once your order qualifies.
• Orders of $275 including GST or less: freight is calculated at checkout based on weight and destination.
• Bulky or oversized items: some items cost significantly more to freight, particularly to regional and remote destinations. Where this applies we will contact you after your order is placed with the additional freight cost for your approval before dispatch. If you would rather not proceed, we will cancel the order and refund you in full.
• If your order is split — into a backorder, or dispatched in multiple shipments from different locations — you are never charged additional freight for the split itself. You pay one freight cost per order.
• All prices displayed on this website include GST.

Orders placed on our website before 3:00pm on a business day are normally dispatched on the same business day, subject to stock availability. Should you require something urgently, give us a call on 1300 850 824, and we’ll do our best to assist you!
We carry strong stock levels across our range. If an item is unexpectedly unavailable we will contact you promptly with an expected date or an alternative.

We dispatch using Australia Post and a range of couriers including TNT, Aramex and TGE, selecting the most suitable carrier for the size, weight and destination of your order. Tracking details are emailed to you when your order is dispatched.
If your order contains items held in more than one location it may arrive in separate deliveries, at no extra cost to you. You will receive tracking details for each parcel.

Transit times vary depending on the dispatch location and carrier. Estimates are provided by our carriers and are not guaranteed — weather, carrier disruption, shipping and air freight schedules and remote-area delivery runs may extend these indicative times.  For updated ETAs, please contact us.

Risk in the goods passes to you on delivery. We recommend inspecting your order on arrival.
If you ask us or the carrier to leave goods at an unattended address, or to leave them without a signature, those goods are left at your risk. We cannot accept responsibility for goods that are lost, stolen or damaged after they have been delivered to the address you nominated.
If a delivery is refused or cannot be completed because the address details you supplied were incorrect or nobody was available to receive it, any redelivery or return freight costs may be passed on to you.

Please check your order against the delivery documentation on arrival. Any shortage, evident damage, or item that doesn’t match what you ordered should be reported to us within 7 days of delivery so we can resolve it quickly and lodge a claim with the carrier where needed. See our Returns & Refunds policy for full details.

Approved trade account customers may order on account. Contact us on 1300 850 824 to apply. Orders placed on a trade account are governed by our Terms & Conditions of Trade.

Call 1300 850 824, use the web chat during business hours, or email [email protected]. We’re available 8:00am–5:00pm weekdays.